Hospital Service Coordinator

2 weeks ago


Mechanicsville, Virginia, United States Bon Secours Full time

About the Role

The Patient Services Representative will serve as the main point of contact for all patients and the community, providing exceptional customer service skills and communication expertise. Key responsibilities include receiving and processing patient referrals, registrations, and demographic verification, as well as scheduling appointments, transcribing orders, and explaining financial options to patients.

Key Responsibilities

  • Provide strong communication and customer service skills, greeting patients and the community in a respectful manner.
  • Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
  • Answer internal and external calls in a friendly and helpful manner, troubleshooting and resolving problems promptly.
  • Maintain patient flow, informing the Supervisor of any department and patient issues immediately.
  • Coordinate and prioritize bed placement needs, ensuring prompt and appropriate placement of patients.

Requirements

  • High School Degree or GED.
  • Prior experience in the healthcare field or a related area is preferred but not required.
  • Knowledge of medical terminology and Microsoft Office, Cadence, and Connect care is preferred but not required.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • Paid time off.
  • Educational Assistance.
  • And much more.


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