Patient Financial Counselor

4 weeks ago


Mechanicsville, Virginia, United States Henrico Doctors' Hospital Forest Full time

About the Role

We are seeking a dedicated Patient Financial Counselor to join our team at Henrico Doctors' Hospital Forest. As a Financial Counselor, you will play a vital role in reviewing the Financial Clearance Worklist daily and visiting in-house patients to collect estimated patient liability amounts.

Key Responsibilities

  • Follow AIDET guidelines in all interactions with patients
  • Demonstrate excellent customer service
  • Visit all uninsured patients in-house in conjunction with the Medicaid Eligibility Staff
  • Provide estimates to patients and/or physicians as requested
  • Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
  • Follow all guidelines set forth in the Cash Handling policy
  • Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements
  • Assist patients with payment arrangements and coordinate with the Medicaid Eligibility Staff to assist patients with financial applications
  • Contact patient employers, if necessary, for verification of employment, premium status, babies being added to policies
  • Escalate any concerns as needed to the Patient Access Manager/Supervisor
  • Enter pertinent insurance information into the HIS system (i.e. Meditech)
  • Enter appropriate notes for all patient encounters
  • Maintain a professional image and implement excellent customer service to customers
  • Complete financial analysis and collect estimated patient liabilities
  • Follow up with patients for necessary signatures if they were incomplete at the time of hospitalization

Requirements

  • High school diploma or GED preferred
  • 1 year of related experience required
  • Proficiency in Microsoft Office applications

About Us

Henrico Doctors' Hospital Forest is part of HCA Healthcare, a leading healthcare provider with a commitment to investing in our team members. We offer a total rewards package that supports the health, life, career, and retirement of our colleagues. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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