Switchboard PBX Operator PRN

1 month ago


Mechanicsville, Virginia, United States Henrico Doctors' Hospital Forest Full time
Job Summary and Qualifications

We are seeking a skilled Switchboard PBX Operator PRN to join our team at Henrico Doctors' Hospital Forest. As a key member of our hospital's communications team, you will be responsible for promptly answering incoming calls, assisting with outgoing calls, and providing accurate hospital directions to visitors.

You will also respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, and notifying appropriate personnel. Additionally, you will monitor fire panel alarms and phones, contacting the fire department and appropriate personnel when needed.

As a Switchboard PBX Operator PRN, you will be the first point of contact for hospital visitors, answering their questions and complaints, and seeking guidance from the Director of Security as necessary. You will also place and process long distance and Watts Line Calls for various departments and doctors' offices, assist patients with local and long distance calls, and process, forward, and deliver patient mail and flowers with assistance from volunteer staff.

Requirements
  • 2 to 5 years of experience as a switchboard operator or customer service representative is preferred.
  • Medical terminology is a plus.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service). We also offer education assistance, colleague recognition, and time away from work programs.

At Henrico Doctors Hospital, we value our employees and provide a supportive and inclusive work environment. We are committed to delivering high-quality patient care and are proud to be recognized as one of the nation's leading providers of healthcare services.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. We review all applications and qualified candidates will be contacted for interviews.



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