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Event Services Coordinator

2 months ago

Asheville, North Carolina, United States Omni Hotels Full time

Position Overview:

Omni Hotels

As a prestigious establishment recognized for its exceptional service and charm, Omni Hotels offers a unique environment where hospitality meets excellence. Our venues are designed to provide a memorable experience for all guests, featuring stunning views, top-notch amenities, and a commitment to quality service.

Role Summary:
The Convention Services Manager is responsible for the meticulous preparation of event documentation and collaboration with various departments to ensure seamless service delivery throughout the planning, execution, and follow-up stages of events. This role primarily focuses on Corporate and State Association Conferences, with an emphasis on maximizing revenue through strategic upselling and enhancements.

Key Responsibilities:

  • Oversee all elements of assigned conferences, including but not limited to: catering needs, event timing, audio-visual requirements, guest accommodations, and transportation logistics.
  • Develop and distribute Banquet Event Orders (BEOs) for client review, ensuring accuracy and timely delivery to relevant departments.
  • Collaborate with culinary teams to craft tailored menus that align with client expectations while driving food and beverage revenue.
  • Conduct thorough reviews of group resumes and ensure all departments are informed of necessary details during weekly meetings.
  • Confirm meeting room allocations and verify compliance with company policies and regulations.
  • Initiate payment processes and assist in accounting procedures as needed.
  • Gather data to create master account estimates prior to events.
  • Recommend in-house and preferred vendors to enhance group services and increase hotel revenue.
  • Participate in operational meetings and maintain high standards of client interaction to achieve excellent feedback scores.
  • Exhibit leadership in guest relations, ensuring a welcoming atmosphere and exceptional service.
  • Forecast food and beverage needs accurately and manage on-site changes efficiently during events.
  • Ensure successful site inspections and client visits through meticulous planning and communication.
  • Conduct pre- and post-event meetings with clients to gather feedback and improve future services.

Qualifications:

  • Flexible availability, including weekends and holidays, to accommodate a 24-hour operational environment.
  • Exceptional communication skills across all formats: verbal, written, and non-verbal.
  • College degree required.
  • A minimum of 3-5 years of experience in a similar role within a luxury hotel or resort setting.
  • Professional appearance and demeanor.
  • Proficient in Microsoft Office Suite and other management systems.
  • CMP certification preferred.

Omni Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.