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Client Support Representative

2 months ago

Stamford, Connecticut, United States AZCO Corp Full time
Job Overview

Are you dedicated to helping others? Our clients depend on us for assistance and support when they face challenges. As a client support representative, you will be a vital part of our commitment to serve our clients, whether it's clarifying product functionalities or addressing their equipment needs.

In this position, you will manage client inquiries, streamline the purchasing process, provide product or service suggestions, and troubleshoot any technical issues. With a strong emphasis on client service, you will illustrate how our solutions can enhance their operations. We take pride in manufacturing products that improve our clients' processes.


Key Responsibilities:

  • Address client inquiries and technical concerns
  • Engage with current clients, conduct courtesy calls, and follow up as necessary
  • Deliver information regarding our products and services
  • Diagnose and resolve product-related issues
  • Maintain and update client records based on interactions
  • Build and sustain a knowledge base of our evolving products and services
  • Provide pricing information to clients
  • Process sales orders efficiently

Required Qualifications:

  • Previous experience in client service, sales, or related fields
  • Mechanical understanding is essential
  • Ability to foster relationships with clients
  • Capability to prioritize tasks and manage multiple responsibilities
  • Positive and professional attitude
  • Exceptional written and verbal communication skills
  • Strong computer proficiency
  • Experience with CRM software is preferred

Benefits Offered:

  • Competitive salary structure
  • Comprehensive health, dental, and vision coverage
  • 401(k) retirement plan with profit-sharing options
  • Paid time off along with company holidays
  • Opportunities for professional growth and development
  • Collaborative and innovative workplace culture

If you excel in a dynamic, client-focused environment, this role may be the right fit for you.