General Manager
1 week ago
At Crash Champions, we're looking for a skilled General Manager to lead our collision repair center. As a champion of quality and customer satisfaction, you'll be responsible for driving revenue growth and ensuring exceptional service delivery.
Key Responsibilities- Meet or exceed location revenue goals and other key performance indicators (KPIs)
- Manage the front and back of shop operations, ensuring efficient production, quality, and throughput
- Assign repair jobs to technicians and prioritize vehicles for teardown or paint
- Support teammates during peak times, receiving customers, checking-in vehicles, and writing estimates as needed
- Monitor and attain production goals and standards, ensuring all repairs meet Crash Champions and I-Car quality standards
- Complete shop payroll and staffing in a timely manner, ensuring accurate billing and correct PPE protocol for teammate safety
- Manage daily production flow, communicating with the team to ensure delivery requirements are met
- Write DRP complaint estimates as needed, updating estimates and locking final versions
- Recruit, coach, and develop teammates, ensuring they have the skills and support needed to succeed
- Knowledge of the collision industry, including insurance procedures and requirements for various carriers
- Aptitude in decision-making and problem-solving
- Ability to lead and work collaboratively with others to meet shared objectives
- Demonstrated ability to meet deadlines and achieve successful results
- Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
- Valid driver's license required
- Competitive pay
- Weekly paychecks
- 401K with company match
- Medical, vision, and dental insurance
- Additional elective benefits
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