Customer Success Manager

6 hours ago

Wheat Ridge, Colorado, United States ExtractionTek Stainless Full time
Job Description

The Customer Success Manager, or CSM, is a key position in our Sales & Marketing team at ExtractionTek Stainless. Working closely with our Sales Account Executives (AEs), this role is the main point of contact for our customers throughout the customer life cycle. Building and maintaining long-term relationships with our customers, the CSM acts as a liaison between our customers and various departments within our company. The CSM assists their AEs in generating, monitoring, and closing potential sales leads as well as processing sales orders.

In addition, the CSM is a direct support for the Sales Operations Manager (SOM), tackling administrative tasks for Sales and Marketing as needed and requested by the SOM, including Social Media and Customer Outreach initiatives. This supports the continuous forward movement of the team, as well as boosting the CSM's continued growth and knowledge gain of the inner workings of our Sales & Marketing team.

Key Responsibilities:

  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience & ability to manage customer communication, scheduling, documentation and other supportive tasks as assigned, efficiently and timely
  • Organize and schedule meetings. record meeting minutes to review and follow up on; Translate notes and information into prioritized action items and strategies
  • Proven ability to manage multiple projects at a time while paying strict attention to detail and deadlines in a high paced environment
  • Strong understanding of CRM (PipeDrive), ERP (NetSuite), MS Office and Google Suite
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Critical thinking and problem solving skills

Requirements:

  • 3-5 Years of Customer Success Management or Account Management experience
  • Demonstrated track record of meeting periodic quotas (monthly, quarterly, annually)
  • Intermediate proficiency with Microsoft Office Suite, Google Apps, NetSuite and Pipedrive (or other CRM)
  • Ability to pass an E-Verify background check and authorized to work in the US
  • Social Media savvy

Stand Out:

  • Experience with NetSuite, Pipedrive, GSuite
  • Customer Success Manager/Account Management experience within the Cannabis Industry
  • Technical knowledge of hydrocarbon extraction, post-processing equipment & cannabis related facility requirements

Position Type/Expected Hours of Work:

This is a dedicated, full-time position. The standard hours of operation are Monday through Friday, 8:30 a.m. to 5:30 p.m., 40 hours per week. There will be times the CSM may be asked to work alternative hours, depending on a customer's sale or request, or to be able to participate in a customer visit or travel for a trade show.

This position will be a hybrid in-office/telecommuting position, where it is expected you are able to work from the office 1-3 days/week, and have a dedicated, professional area to work remotely (from your home), with reliable internet.

Benefits:

  • Position Type: Base Salary + Commission
  • Level/Salary Range: $45,000.00/yr
  • Bonus/Commission: Customer Success Manager Commission Plan (OTE: $60,000/yr)
  • Annual Year End Bonus

Benefits:

  • M, D, V – Bronze level 100% paid for employee; Dependents added at employee's expense
  • Cell phone stipend
  • 401k retirement deferral
  • Supplemental healthcare benefits

Paid Time Off:

  • Years 1-5: 10 days vacation / 3 sick days
  • Years 5+: 15 days vacation / 5 sick days
  • 7 paid holidays (8 for veterans)

Provided Equipment:

  • Laptop
  • Keyboard & mouse
  • 2 Monitors
  • Networking station
  • Tablet (as needed)

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