Customer Experience Strategist

2 weeks ago


Brighton, Colorado, United States Harvard Business Publishing US Full time
{"title": "Customer Experience Director", "subtitle": "Transform Customer Experience Functions", "content": "

At Harvard Business Publishing US, we're seeking a seasoned leader to drive customer experience excellence. As our Director of Customer Experience, you'll oversee the consolidation of customer success, educator training, and customer operations functions into a unified, data-driven customer centric function.

Key responsibilities include:

  • Leading the newly formed Customer Experience group to aggregate customer enablement functions and deliver superior experiences to all customers.
  • Transforming customer experience functions to maximize value for both the business and its customers.
  • Defining the vision and strategy for the consolidated Customer Experience function to drive retention and customer growth.
  • Identifying the roadmap for data, technology, talent, and process capabilities required to execute on the integrated Customer Experience vision and strategy.
  • Building a high-performing Customer Experience team and collaborating closely with Sales, Marketing, and Customer Service leadership.

Requirements include:

  • 10+ years of experience in customer success or customer experience functions with a proven track record of improving business outcomes.
  • Business acumen and ability to analyze existing practices and devise strategies to achieve business objectives.
  • Expertise in customer success tools and familiarity with technology enabling superior and data-driven customer experience.
  • Global mindset and ability to connect with team members and customers from around the world.

We offer a competitive compensation and benefits package, education reimbursement, and early-release Summer Fridays. HBP is an equal opportunity employer and welcomes applications from diverse candidates.

", "salary": "$150,000 - $170,000", "benefits": "Competitive compensation and benefits package, education reimbursement, and early-release Summer Fridays"}

  • Brighton, Colorado, United States Joann Full time

    Job SummaryThe Key Holder is a critical role in delivering a premium customer experience at JOANN. As a Key Holder, you will inspire creativity within our customers, drive sales through advanced product knowledge, and lead the store team members by observing and coaching individuals. You will also assist the Store Management team with operational duties,...


  • Brighton, Colorado, United States La-Z-Boy Full time

    Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Sales Representative to join our team at La-Z-Boy Incorporated. As a Sales Representative, you will be responsible for creating sales and providing exceptional customer service to our clients.Key Responsibilities:Achieve or surpass sales goals and annual operating...


  • Brighton, Colorado, United States AMANN GROUP Full time

    About the RoleWe are seeking a highly skilled and multilingual customer service professional to join our team at AMANN GROUP. As a Bilingual Customer Service Representative, you will play a critical role in maintaining current and dormant customer accounts, providing exceptional sales support to our sales teams, and delivering top-notch customer service on a...


  • Brighton, Colorado, United States Decarbonize Full time

    The Opportunity:As the Lead Operations Strategist at Decarbonize, you will take charge of executing manufacturing strategies and initiatives that enhance our facility's competitive edge and profitability. This position directly manages safety, production, and quality assurance while fostering collaboration across various departments. Ideal candidates will...

  • Sales Associate

    2 weeks ago


    Brighton, Colorado, United States Carter's Full time

    About Carter'sCarter's is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. As a Sales Associate, you will be the face of the brand, providing exceptional customer service and ensuring a positive shopping experience for our valued customers.Key ResponsibilitiesWelcome customers with a warm...

  • Sales Associate

    4 days ago


    Brighton, Colorado, United States Carter's Full time

    About CartersCarters, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. Our brands, Carters and OshKosh Bgosh, are sold in leading department stores, national chains, and specialty retailers domestically and internationally.Job SummaryWe are seeking a Sales Associate to join our team at Carters. As a...


  • Brighton, Colorado, United States Sonic Automotive Full time

    About the RoleWe are seeking a highly skilled Guest Experience Specialist to join our team at Sonic Automotive. As a Guest Experience Specialist, you will be responsible for ensuring the highest level of satisfaction for our guests after the sale of their vehicle.Key ResponsibilitiesGuest Satisfaction: Ensure that our guests are completely satisfied with...

  • Preschool Cook

    1 week ago


    Brighton, Colorado, United States The Learning Experience #201 Full time

    The Learning Experience #201 is seeking a dedicated and enthusiastic Preschool Cook to join our team. As a Preschool Cook, you will play a key role in making a difference in the lives of children, their families, and communities by cooking daily nutritious meals.Responsibilities:* Plan, prepare, and cook healthy and delicious meals for preschool children...

  • Preschool Cook

    3 days ago


    Brighton, Colorado, United States The Learning Experience #201 Full time

    Preschool Cook Job DescriptionThe Learning Experience #201 is seeking a dedicated and enthusiastic Preschool Cook to join our team as an ambassador of happiness. As a Preschool Cook with us, you'll play a key role in making a difference in the lives of children, their families, and communities by cooking daily nutritious meals.Responsibilities:Plan, prepare,...

  • Retail Associate

    2 weeks ago


    Brighton, Colorado, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...


  • Brighton, Colorado, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending items for sale to customers. Your goal will be to model and deliver a distinctive and delightful customer experience, ensuring...


  • Brighton, Colorado, United States Marshalls Full time

    Customer Experience Coordinator at MarshallsAs a Customer Experience Coordinator at Marshalls, you will play a key role in delivering exceptional customer service and supporting a positive store culture. Your responsibilities will include:Key Responsibilities:Modeling established customer experience practices with internal and external customersSupporting...


  • Brighton, Colorado, United States Kroger Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Kroger. As a Cashier, you will play a critical role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide prompt and courteous service to customers,...


  • Brighton, Colorado, United States PetSmart Full time

    About Our StorePetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.About Your RoleAs a key member of our Department Management team, you will be responsible for leading a team of retail and...


  • Brighton, Colorado, United States delucagas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enviro Gas. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their overall satisfaction with our products and...


  • Brighton, Colorado, United States AMANN GROUP Full time

    {"h1": "Customer Service Representative Job Description", "p": "At Amann USA, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for maintaining current and dormant customer accounts, providing full sales support to all Amann USA sales teams, and performing...


  • Brighton, Colorado, United States delucagas Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enviro Gas. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their satisfaction with our products and services.Key...


  • Brighton, Colorado, United States TBK Bank, SSB Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TBK Bank, SSB. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesCustomer...


  • Brighton, Colorado, United States Ewing Outdoor Supply Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Ewing Outdoor Supply. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.Key...


  • Brighton, Colorado, United States Ewing Outdoor Supply Full time

    About the RoleEwing Outdoor Supply is seeking a highly skilled Customer Service Professional to join our team at our landscape materials location in Brighton, CO. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the growth and success of our...