Customer Experience Specialist
7 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Sales Representative to join our team at La-Z-Boy Incorporated. As a Sales Representative, you will be responsible for creating sales and providing exceptional customer service to our clients.
Key Responsibilities:
- Achieve or surpass sales goals and annual operating benchmarks.
- Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
- Maintain strong knowledge of features and benefits of existing and new product lines.
- Resolve customer inquiries and escalate appropriately when needed.
- Promote in-home design program.
- Maximize store promotions, marketing initiatives, and grassroots programs.
- Collaborate with support teams to ensure operational excellence.
Scope and Impact:
This position holds significant influence over the store's financial health, operational efficiency, and the overall customer experience and reputation in the community.
Minimum Requirements:
- Education: High School Diploma or equivalent experience.
- Skills: Basic proficiency in Microsoft Office suite, effective communication skills, and customer service.
- Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.
Preferred Requirements:
- Proficient in using various technology tools and software.
- Strong organizational skills.
- Advanced interpersonal and communication skills.
Physical Demands/Work Environment:
- Ability to lift and/or carry up to 50 pounds.
- Ability to stand for long periods of time.
- Nearly continuous use of repetitive hand motions, hearing and listening.
- Often required to sit, walk, bend and stoop.
- Subject to inside environmental conditions.
- Ability to pass background and drug screen.
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