Customer Engagement Manager

6 days ago


Brighton, Colorado, United States PetSmart Full time
About Our Store

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.

About Your Role

As a key member of our Department Management team, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. Your primary focus will be on:

  • Pet Parent Engagement: You will set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. You will build relationships with customers and their pets to create a personalized shopping experience.
  • Associate Leadership: You will lead a team of passionate associates who are dedicated to delivering exceptional customer service. You will provide guidance and support to ensure they have the skills and knowledge to succeed.
  • Overall Retail Initiatives: You will work closely with our leadership team to drive sales growth and customer satisfaction. You will develop and implement strategies to improve store operations and customer engagement.
About Your Career

PetSmart offers a range of career opportunities for our leaders. As a Customer Engagement Manager, you will have the chance to:

  • Gain experience in a different business unit, such as our salons or Pets Hotel
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide
The PetSmart Difference

We are a community of pet lovers who are passionate about delivering exceptional customer experiences. As a Customer Engagement Manager, you will be part of a team that is dedicated to making a difference in the lives of pets and their owners. We offer a range of benefits, including competitive pay, quarterly incentives, and opportunities for career growth and development.

PetSmart is an equal opportunity employer and welcomes applications from qualified candidates. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.



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