Customer Service Representative

6 days ago


Brighton, Colorado, United States delucagas Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enviro Gas. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities
  • Provide exceptional customer service through phone and personal contact, ensuring that customers are satisfied with our products and services.
  • Resolve or escalate customer inquiries and/or complaints as needed, ensuring that issues are resolved promptly and efficiently.
  • Process counter transactions, document and update customer records, and maintain accurate records of customer interactions.
  • Process payments and maintain customer accounts, ensuring that all financial transactions are accurate and up-to-date.
  • Assist with light collections or handle billing inquiries as assigned, ensuring that customers are informed and satisfied with our billing processes.
Requirements
  • High school diploma or equivalent required; minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience preferred, with a strong ability to build rapport with customers and provide excellent service.
  • Strong organizational and communication skills, with the ability to work independently and effectively manage time.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • Ability to maintain confidentiality and handle sensitive customer information with discretion.
Working Environment

Our team is dedicated to providing exceptional customer service and support, and we are seeking a team member who shares our commitment to excellence. As a Customer Service Representative, you will work in a dynamic and fast-paced environment, with a focus on providing outstanding service to our customers. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.



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