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Guest Experience Specialist

2 months ago


Brighton, Colorado, United States Sonic Automotive Full time
About the Role

We are seeking a highly skilled Guest Experience Specialist to join our team at Sonic Automotive. As a Guest Experience Specialist, you will be responsible for ensuring the highest level of satisfaction for our guests after the sale of their vehicle.

Key Responsibilities
  • Guest Satisfaction: Ensure that our guests are completely satisfied with their vehicle and the service they receive from our dealership.
  • Communication: Act as the primary point of contact for our guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Problem Resolution: Work with our sales and service teams to resolve any issues that may arise, ensuring that our guests receive the best possible experience.
  • Relationship Building: Build strong relationships with our guests, understanding their needs and preferences to provide personalized service.
  • Process Improvement: Continuously evaluate and improve our processes to ensure that we are providing the best possible experience for our guests.
Requirements
  • Customer Service: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Problem Solving: Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Attention to Detail: High level of attention to detail, with the ability to ensure that all guest interactions are handled professionally and efficiently.
What We Offer
  • Competitive Salary: A competitive salary and monthly bonus opportunities.
  • Benefits: Comprehensive health, dental, and vision insurance, as well as a 401(k) plan with a 4% company match.
  • Professional Development: Opportunities for professional growth and development, including access to leadership and personal development programs.