Client Services Liaison

7 days ago


Phoenix, Arizona, United States Broadridge Financial Solutions , Inc. Full time
Job Description:

In this role, you will be responsible for maintaining efficient and effective communication with our subscribers. You will conduct training calls on the digital tools we provide and support customer education.

The Client Services Representative will also promote Broadridge services and products, including websites, domain names, sponsored ads, digital advertising, and social media support. This position is a temporary contract role expected to last approximately 12 months, with the possibility to go permanent.

This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings. Your responsibilities will include call handling, customer relationship management, customer education, and troubleshooting/case management.

You will handle inbound and outbound calls, log call notes in CRM and JIRA applications, maintain client relationships, educate clients on product and program enhancements, and facilitate information flow to all relevant parties. Additionally, you will troubleshoot issues, research previous and current account activity, enter issues for Development, and close cases.

Requirements:

  • Strong customer service experience
  • Bachelor's Degree or equivalent education
  • Literacy in using application software such as Microsoft Office
  • Strong communication, analytical, and organizational skills
  • Able to prioritize and multitask
  • Digital Marketing experience is a plus

We offer a competitive salary of $19.00 per hour, considering various factors when evaluating a candidate's final salary, including relevant experience, skills, and education.



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