Client Services Liaison
3 weeks ago
Job Title: Client Services Liaison
Job Summary:
We are seeking a highly skilled and experienced Client Services Liaison to join our team at Caris Life Sciences. This role will be responsible for providing exceptional customer service, resolving complex issues, and building strong relationships with clients.
About the Role:
The Client Services Liaison will serve as the primary point of contact for clients, responding to their inquiries, concerns, and needs in a timely and professional manner. This individual will work closely with internal teams to resolve issues, provide solutions, and ensure seamless communication between clients and stakeholders.
Key Responsibilities:
* Provide top-notch customer service to clients via phone, email, and other channels* Respond to client inquiries, resolve issues, and escalate complex matters to senior staff members when necessary* Build and maintain strong relationships with clients through regular communication and issue resolution* Collaborate with internal teams to identify and address client concerns* Develop and implement solutions to improve client satisfaction and retention* Stay up-to-date with company policies, procedures, and product knowledge to effectively communicate with clients*
Requirements:
* 1-2 years of experience in a client-facing role, preferably in the healthcare industry* Excellent communication, problem-solving, and interpersonal skills* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong analytical and critical thinking skills to resolve complex issues* Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook* Estimated Salary: $55,000 - $65,000 per year, depending on location and experience
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