Insurance Agent Liaison

5 days ago


Phoenix, Arizona, United States JobCertify Full time

We're seeking a highly skilled Remote Support Specialist to join our team at JobCertify. As an Insurance Agent Liaison, you'll be responsible for delivering exceptional customer experiences and providing expert solutions on Safeco products and services.

In this role, you'll have the opportunity to work in a structured work environment, using your excellent communication skills to maintain accurate data in various computer systems. You'll also be responsible for upholding our client care standards by achieving individual goals in call quality, handle time, adherence, first call resolution, and reliability.

Responsibilities:
  • Provide education on self-service tools.
  • Research policy, coverage, and eligibility provisions.
  • Uphold our client care standards.
Qualifications:
  • Associate degree in a business-related field or equivalent training required.
  • Minimum 6 months related work experience, with customer service experience or help desk preferred.
  • Proficiency with computers and Microsoft Office required.

The estimated salary for this role is $42,000 - $62,000 per year, depending on location and experience. We're committed to creating a workplace where you can confidently pursue tomorrow, with a focus on openness, inclusion, trust, and respect.



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