Customer Support Representative

4 weeks ago


Bellevue, Washington, United States thestartupcouncil Full time
Customer Support Specialist

We are a community of innovators, entrepreneurs, and experts who empower young minds to turn their ideas into successful startups. Our mission is to provide a supportive network for entrepreneurs, investors, and professionals to share knowledge, expertise, and resources.

We are seeking a Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer issues and concerns in a fair and efficient manner.
  • Provide excellent customer service and support to ensure customer satisfaction.
  • Collaborate with the support team to escalate complex issues and provide solutions.
  • Document customer interactions and feedback to improve support processes.
Requirements:
  • 3+ years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong computer skills and experience with web-based services.
  • Patience, empathy, and excellent written and verbal communication skills.
Benefits:
  • Excellent insurance benefits.
  • Stock options available.
  • Employee discounts.


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