Customer Service Representative
2 days ago
The Tesla Collision Repair Program is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Internal Collision Center, you will play a critical role in supporting our Authorized Collision Program.
Responsibilities:- Coordinate with internal teams to ensure seamless vehicle scheduling and maintenance
- Prepare vehicles for arrival and ensure timely delivery
- Communicate effectively with customers to manage expectations and provide updates
- Coordinate rental and hand-off processes
- Provide vehicle status updates and resolve any issues that may arise
- Manage material and supply reordering to ensure efficient operations
- Review and deliver repairs to meet customer satisfaction standards
- Excellent communication and interpersonal skills to build strong relationships with customers and internal teams
- Ability to work independently with minimal supervision and prioritize tasks effectively
- Microsoft Office experience preferred
- Strong written and verbal communication skills
- Certificate from a vocational school in collision repair preferred
As a full-time Tesla employee, you will be eligible for a comprehensive benefits package, including:
- Aetna PPO and HSA plans with $0 payroll deduction
- Family-building, fertility, adoption, and surrogacy benefits
- Dental and vision plans with options for $0 paycheck contribution
- Company-paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company-paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation:
- Customer Service Support I - $17.48 - $26.22/hour
- Customer Service Support II - $19.00 - $28.50/hour
- Customer Service Support III - $21.28 - $31.92/hour
- Customer Service Support IV - $26.60 - $39.90/hour
- Lead Customer Service Support - $30.40 - $45.60/hour
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