Customer Service Representative

2 days ago


Bellevue, Washington, United States Tesla Full time
Job Title: Customer Service Representative

The Tesla Collision Repair Program is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Internal Collision Center, you will play a critical role in supporting our Authorized Collision Program.

Responsibilities:
  • Coordinate with internal teams to ensure seamless vehicle scheduling and maintenance
  • Prepare vehicles for arrival and ensure timely delivery
  • Communicate effectively with customers to manage expectations and provide updates
  • Coordinate rental and hand-off processes
  • Provide vehicle status updates and resolve any issues that may arise
  • Manage material and supply reordering to ensure efficient operations
  • Review and deliver repairs to meet customer satisfaction standards
Requirements:
  • Excellent communication and interpersonal skills to build strong relationships with customers and internal teams
  • Ability to work independently with minimal supervision and prioritize tasks effectively
  • Microsoft Office experience preferred
  • Strong written and verbal communication skills
  • Certificate from a vocational school in collision repair preferred
Compensation and Benefits:

As a full-time Tesla employee, you will be eligible for a comprehensive benefits package, including:

  • Aetna PPO and HSA plans with $0 payroll deduction
  • Family-building, fertility, adoption, and surrogacy benefits
  • Dental and vision plans with options for $0 paycheck contribution
  • Company-paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company-paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

Expected Compensation:

  • Customer Service Support I - $17.48 - $26.22/hour
  • Customer Service Support II - $19.00 - $28.50/hour
  • Customer Service Support III - $21.28 - $31.92/hour
  • Customer Service Support IV - $26.60 - $39.90/hour
  • Lead Customer Service Support - $30.40 - $45.60/hour


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