Customer Service Representative

12 hours ago


Bellevue, Washington, United States Instep Full time
Job Overview

Instep is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving issues, and driving customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Upsell and cross-sell products and services to increase revenue and customer satisfaction
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to clients
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Flexibility to work a variety of shifts, including evenings and weekends
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Comprehensive training program
  • Collaborative and dynamic work environment


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