VE Collections Manager

1 month ago


Houston, Texas, United States Eco-Life Employment Group Full time
Job Title: VE Collections Manager

Job Summary:

The VE Collections Manager is a highly advanced managerial role that oversees the daily operations and activities of the Violation Enforcement Collections (VEC) section in conjunction with the Harris County Attorney's Office (HCAO). This position requires a strong leader who can formulate policies, manage staff, and ensure effective communication with internal and external stakeholders.

Key Responsibilities:

  • Develop and implement policies and procedures to improve section efficiency and customer service.
  • Manage day-to-day activities of staff, including the VEC call center and CAO administrative hearing process.
  • Provide leadership, motivation, training, evaluation, and supervision of employees.
  • Interface with the public, other tolling authorities, and collection agencies.
  • Assess progress, provide direction, and evaluate current and proposed procedures to implement changes as necessary.

Requirements:

  • High school diploma or G.E.D. equivalent from an accredited institution.
  • Minimum five (5) years of supervisory or managerial experience in a customer service/relations environment role with increasing responsibility.
  • Experience in toll road authority operations, including tag and violation operations, and handling escalated accounts.

Physical Demands:

This position requires a substantial amount of walking, some standing, sitting in an office environment, and light lifting such as three or four reams of paper or books (up to 20 pounds or an equivalent weight).


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