Collection Specialist

3 weeks ago


Houston, Texas, United States BENCHMARK CU SERVICES INC Full time

Job Summary:

We are seeking a highly skilled Collection Specialist to monitor accounts, identify outstanding payments, and communicate with consumers regarding the collection of those funds. The ideal candidate is dependable, reliable, and possesses excellent negotiation and interpersonal skills.

Responsibilities:

  • Review accounts to collect and negotiate overdue payments
  • Research member information and historical data on accounts
  • Communicate with members regarding overdue accounts
  • Collect payments and provide full resolution
  • Maintain accurate documentation of account status and collection efforts
  • Report on collection activity and present to management

Qualifications:

  • High school diploma/GED required, a college degree is preferred
  • Previous experience as a Collection Specialist or in a similar position
  • Understanding of collection techniques
  • Knowledge of debt collection laws and regulations
  • Familiarity with Microsoft Office, Excel, and computer databases
  • Ability to work well under pressure
  • Excellent verbal and written communication and negotiation skills


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