Collections Specialist

4 weeks ago


Houston, Texas, United States INSPYR Solutions Full time
Job Summary:

As a Collections Specialist at INSPR Solutions, you will be responsible for performing collection activity on retail small business, commercial, and industrial electric service accounts. This role requires strong analytical and communication skills to review and analyze accounts for payment, prioritize for contact, and monitor aging reports for delinquent accounts.

Key Responsibilities:

• Contact customers by telephone, email, or US Mail to facilitate payment of delinquent accounts
• Analyze and resolve customer account disputes
• Carry out the established program for the follow up and collection of accounts receivable
• Communicate requests with management for special situations that are outside of standard policies and procedure
• Analyze accounts to determine if service disconnection is warranted based on Texas PUC rules
• Analyze accounts to determine if balance transfer is warranted
• Document customer accounts within company systems describing customer interaction and collection efforts

Requirements:

• Bachelor's degree in business or related area from accredited four-year university is preferred
• 6 months Collections experience combined with SAP/CCS experience can substitute for 2 years of business experience
• Excellent personal computer skills within a windows environment, including spreadsheets, databases and word processing
• Fast paced office environment with high volume workload
• Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
• Occasional Travel
• Overtime as required
• Comprehensive medical benefits
• Retirement plan
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