SAP Systems Analyst
1 week ago
SAP Application Analyst (Onsite)
We are seeking a skilled contract SAP Application Analyst to support one of the leading independent automotive parts retailers in the nation. The SAP Application Analyst will be responsible for evaluating escalated inquiries and issues related to various applications, including Point of Sale systems, SAP, and payment processing applications. This role also involves documenting user feedback and suggesting enhancements to optimize application performance.
Key Responsibilities:
- Investigate and resolve escalated inquiries by applying critical thinking and collaboration, adhering to established protocols.
- Collaborate with Product and Project Teams to understand and support essential business applications.
- Identify and document potential modifications or enhancements for critical business applications.
- Act as a technical liaison between development teams and end-users.
- Analyze customer feedback to improve business application functionality.
- Conduct training sessions for support teams on new products or services introduced to the organization.
- Ensure compliance with Payment Card Industry (PCI) standards.
- Create and review instructional materials and knowledge articles for business applications.
- Perform Quality Assurance validation on software releases and updates.
- Provide on-call support for critical production issues on a scheduled basis.
Qualifications:
- An associate degree in Computer Science, Information Technology, IT Engineering, or a related field, or equivalent experience.
- A minimum of one year of IT support experience or eighteen months of experience with business application hardware.
- Proficiency in POS systems, SAP, invoicing applications, and payment processing systems is essential.
- Strong written and verbal communication skills, along with excellent interpersonal and customer service abilities.
- Experience in preparing and executing test plans, scripts, and cases is required.
- Intermediate proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
- Technical, analytical, and critical thinking skills, with a keen attention to detail and problem-solving capabilities.
About Irvine Technology Corporation (ITC): ITC is a premier provider of technology and staffing solutions across IT, Security, Engineering, and Interactive Design sectors, catering to clients from startups to large enterprises. We are committed to connecting you with our extensive network of business and technology leaders, fostering opportunities for personal and professional growth.
Irvine Technology Corporation is an equal opportunity employer, providing fair employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or genetics. We adhere to all applicable federal, state, and local laws governing non-discrimination in employment.
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