Director of Operations

8 hours ago


Lake Havasu City, Arizona, United States Hampton Inn Lake Havasu City Full time
Job Overview

We are seeking a highly skilled and experienced Director of Operations to join our team at Hampton Inn Lake Havasu City. As a key member of our management team, you will be responsible for overseeing the daily operations of the hotel, ensuring exceptional guest satisfaction, and driving business growth.

Key Responsibilities
  • Manage and coordinate the activities of various hotel departments, including front office, housekeeping, breakfast, maintenance, night audit, and sales.
  • Develop and implement strategies to improve guest satisfaction, increase revenue, and enhance the overall hotel experience.
  • Lead and motivate a team of employees to achieve exceptional results, provide excellent customer service, and maintain a clean and safe environment.
  • Collaborate with department heads to achieve budgets, build strong working relationships, and ensure effective communication throughout the hotel.
  • Prepare and present monthly financial reports, analyze performance data, and make recommendations for improvement.
  • Develop and implement sales strategies to increase revenue, identify new business opportunities, and build strong relationships with clients and partners.
Requirements
  • Proven experience in hotel operations, management, or a related field.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
  • Strong analytical and financial skills, with the ability to interpret data and make informed decisions.
  • Ability to work collaboratively with a diverse team, build strong relationships, and foster a positive work environment.
Benefits
  • Competitive salary and bonus program.
  • Comprehensive health, dental, and vision insurance plans.
  • Paid time off (PTO) after 60 days of employment.
  • 401(k) plan with company match.
  • Discounted hotel rooms and other perks.


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