Branch Manager I

4 days ago

Schenectady, New York, United States Trustco Bank Full time
Job Title: Branch Manager I

Reports to: Branch Administration

FLSA Status: Non-Exempt

Salary Grade: NE18

Supervisory Responsibility: Yes

Job Summary:

The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.

Key Responsibilities:
  • Develops new deposit and loan business
  • Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation
  • Achieves branch sales goals through new business sales, referrals, and retention of account relationships
  • Provides leadership, training, and supervision, delegating day-to-day operations to the head teller or other branch personnel
  • Responsible for attaining established Bank and branch goals through active participation in sales management programs
  • Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities
Essential Duties and Responsibilities:
  • Builds and promotes branch identity, drives sales, and promotes overall ownership and accountability for improving customer service and branch success
  • Implements and administers new products or programs, including sales promotion and incentive programs, encourages staff member participation to stimulate new growth
  • Origates residential mortgage applications
  • Makes recommendations on recruiting, hiring, assigning jobs, promotions, performance appraisals, salary decisions, counseling, disciplines, and terminations
  • Provides training in bank policies and procedures, conducts regular staff meetings
  • Maintains prescribed security controls to protect against criminal and fraudulent activity and unnecessary risk and exposure
  • Maintains communications between the branch and management through regular reporting and attending staff meetings
  • Knows all features and benefits of bank's products, programs, and services
  • Supervises Assistant Manager, Head Teller, and Tellers
  • Provides quality customer service through personal contact with customers and prospects in adherence with company policy
  • Handles customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue
  • Reviews and approves requests, including approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork, and cash counts
  • Works to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures
  • Continues to build proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses
Requirements:
  • High School Diploma or equivalent education or experience
  • Supervisory experience
  • Customer service experience
  • Cash handling experience
  • Effective verbal communication skills
  • Well-organized with the ability to manage multiple tasks
  • Ability to work well in small groups
Preferred Requirements:
  • Bachelor's degree
  • Previous banking experience

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