Assistant Branch Manager

4 days ago

Schenectady, New York, United States Trustco Bank Full time
Job Title: Assistant Branch Manager

Reports to: Branch Manager

FLSA Status: Non-exempt

Salary Grade: NE13

Supervisory Responsibility: Yes

Summary:

The Assistant Branch Manager plays a crucial role in supporting the Branch Manager in overseeing the efficient operation of the branch. This includes ensuring all operational functions are completed and properly performed by the staff, while conveying a sense of trust, service, security, and satisfaction to customers.

Essential Duties and Responsibilities:
  • Manage the branch in the absence of the Branch Manager.
  • Supervise Head Tellers and Tellers in the manager's absence.
  • Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
  • Provide quality customer service through personal contact with customers and prospects in adherence with company policy.
  • Handle customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.
  • Review and approve requests, including approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork, and cash counts.
  • Work to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures.
  • Continuously build proficiency in banking principles and sales techniques by attending internal training, external training, and completing continuing education courses.
Requirements:
  • High School Diploma or equivalent education or experience.
  • Supervisory experience.
  • Customer service experience.
  • Cash handling experience.
  • Effective verbal communication skills.
  • Well-organized with the ability to manage multiple tasks.
  • Ability to work well in small groups.
Preferred Qualifications:
  • Bachelor's degree.
  • Previous banking experience.
Work Environment:

The work environment is typical of an office/retail environment, with ambient room temperatures, lighting, and traditional equipment.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action Plan/Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.

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