Help Desk Support Specialist Jr USA-VA-Springfield

7 days ago


Springfield, Illinois, United States ManTech International Corporation Full time
Job Summary

ManTech International Corporation is seeking a motivated and customer-oriented Junior Help Desk Specialist to provide technical assistance and support to our customers in the Springfield, VA area.

Responsibilities
  • Provide technical assistance and telephonic support for Service Desk to Intel Customers.
  • Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
  • Help provide technical assistance and support for Workflow Management services.
  • Monitor and support ticket workflows.
  • Review, assign, reconcile and support the management of tickets throughout their lifecycle.
  • Help coordinate with IT service providers and communicate outages and plans for recovery.
Requirements
  • High School and 5 years of customer service or Bachelor's degree and one year of Help Desk experience.
  • One or more years of related experience and have IAT I 8570 Certification within 30 days of starting.
  • An Active TS/SCI clearance and CI Poly are required.
  • Must be able to remain in a stationary position 50%.
Security Requirements

An Active TS/SCI clearance and CI Poly are required.

Physical Requirements

Must be able to remain in a stationary position 50%.

Equal Opportunity Employer

ManTech International Corporation, as well as its subsidiaries, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.



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