Help Desk Specialist
6 days ago
At OWN, Inc., we're seeking a skilled Help Desk Technician to join our Springfield team. As a Help Desk Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our users, ensuring they have the tools and resources they need to succeed.
Responsibilities:- Provide technical support and troubleshooting assistance to users in resolving hardware and software issues.
- Respond to and resolve help desk tickets and inquiries in a timely and professional manner.
- Install, configure, and maintain computer systems, peripheral devices, and software applications.
- Set up and maintain user accounts and access rights in accordance with company policies and procedures.
- Collaborate with the IT team to deploy and upgrade software applications across the organization.
- Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
- Conduct regular system audits to ensure data integrity and security.
- Perform routine maintenance tasks such as system backups and software updates.
- Train end-users on basic troubleshooting techniques and proper use of software and hardware.
- Monitor and respond to IT security incidents, including virus and malware detection and removal.
- Coordinate with vendors and service providers to resolve technical issues and obtain necessary support.
- Document and maintain accurate records of help desk activities, including issue resolutions and troubleshooting steps.
- Stay up-to-date with industry trends and advancements in technology to provide proactive support and recommendations.
- A bachelor's degree in information technology, computer science, or a related field is preferred. Relevant certifications or equivalent work experience will also be considered.
- Proven experience in providing technical support and troubleshooting assistance to end-users.
- Strong knowledge of hardware, software, and network troubleshooting principles.
- Proficiency in using and supporting Google Suite applications, AutoCAD, and Deltek (or similar project management/accounting software).
- Familiarity with network infrastructure, including routers, switches, firewalls, and wireless technologies.
- Solid understanding of computer systems, including hardware components, operating systems, and software applications.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
- Familiarity with IT security best practices and procedures.
- Ability to work independently as well as collaborate effectively within a team environment.
OWN, Inc. is an engineering firm that believes in the power of employee-ownership. Our talented team builds futures while helping shape the built environment across the country from our offices in Missouri, Kansas, Arkansas, and Florida. We serve the Private Development and Public Infrastructure markets with core offerings of Civil Engineering, Structural Engineering, Land Surveying, and Field Services. No matter the project or scope, our clients enjoy problem-solving and service that goes beyond the expected.
We are committed to providing equal employment opportunities to all persons without regard to their race, age, color, physical handicap or disability, military service record, religion, sex, national origin or any other categorization protected by law.
OWN, Inc. is an EEO employer - M/F/Vets/Disabled.
-
Help Desk Specialist
2 weeks ago
Springfield, Illinois, United States OWN Full timeHelp Desk Technician Job DescriptionAt OWN, Inc., we're seeking a skilled Help Desk Technician to join our Springfield team. As a Help Desk Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our users, ensuring they have the tools and resources they need to succeed.Responsibilities:Provide timely and...
-
Help Desk Specialist 2
4 weeks ago
Springfield, Illinois, United States eTeam Inc Full timeJob Summary: eTeam Inc is seeking a highly skilled Help Desk Specialist 2 to join our team. As a Help Desk Specialist 2, you will be responsible for providing exceptional customer service and technical support to our clients in a fast-paced call center environment. Key Responsibilities: Respond to and resolve customer inquiries and technical issues in a...
-
Springfield, Illinois, United States ManTech International Corporation Full timeJob SummaryManTech International Corporation is seeking a motivated and customer-oriented Junior Help Desk Specialist to join our team in the Springfield, VA area. As a key member of our Mission, Cyber, and Intelligence Solutions group, you will provide unparalleled support to our customer and begin an exciting and rewarding career within...
-
Springfield, Illinois, United States ManTech International Corporation Full timeJob SummaryManTech International Corporation is seeking a motivated and customer-oriented Junior Help Desk Specialist to provide technical assistance and support to our customers in the Springfield, VA area.ResponsibilitiesProvide technical assistance and telephonic support for Service Desk to Intel Customers.Maintain documentation of problems and meet...
-
Service Desk Specialist
2 weeks ago
Springfield, Illinois, United States V2X Full timeJob Title: Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team at V2X. As a Service Desk Specialist, you will be responsible for providing technical assistance and support to our customers, resolving IT-related service requests, incidents, and problems.Key Responsibilities:Receive, prioritize, document, and...
-
CIT Help Desk Operator
2 weeks ago
Springfield, Illinois, United States Missouri State University Full timeJob SummaryWe are seeking a highly skilled and detail-oriented CIT Help Desk Operator to join our team at Missouri State University. As a key member of our support team, you will be responsible for providing exceptional technical support to our students, faculty, and staff.Key ResponsibilitiesAnswering phone calls and responding to technical issues in a...
-
Service Desk Specialist
2 weeks ago
Springfield, Illinois, United States Vectrus Full timeJob Title: Service Desk SpecialistAt Vectrus, we are seeking a skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to our customers across the globe.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve technical issues in a timely and...
-
Help Desk Technician
3 days ago
Springfield, Illinois, United States MS Companies Full timeJob Summary:MS Companies is seeking a skilled IT Support Specialist II to join our team. As a member of our IT Helpdesk Team, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Configure, install, and repair computers and other electronic office equipment.Troubleshoot hardware and software issues on...
-
Service Desk Support Specialist
2 weeks ago
Springfield, Illinois, United States ASM Research Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at ASM Research. As a Service Desk Agent, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service, responding to...
-
Service Desk Support Specialist
3 days ago
Springfield, Illinois, United States Lorven Technologies Full timeJob DescriptionRole: Service Desk Analyst IIILocation: Fairfax County, VAJob Summary:We are seeking a highly skilled Service Desk Analyst III to join our team at Lorven Technologies. As a key member of our IT support team, you will be responsible for providing level 1 support directly to customers and advanced problem-solving support to resolve complex...
-
Service Desk Support Specialist
1 week ago
Springfield, Illinois, United States Lorven Technologies Full timeJob DescriptionAt Lorven Technologies, we are seeking a highly skilled Service Desk Analyst III to join our team. As a key member of our service desk, you will provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in a Microsoft windows-based desktop environment.Key Responsibilities:Provide level 1 phone...
-
Senior IT Support Specialist
6 days ago
Springfield, Illinois, United States V2X Full timeJob Title: Senior Service Desk SpecialistV2X is seeking a highly skilled Senior Service Desk Specialist to join our team. As a key member of our IT Enterprise Service Desk, you will be responsible for providing top-notch technical assistance and support to our customers.Key Responsibilities:Receive, prioritize, and resolve end-user submitted requests in a...
-
Technical Support Specialist
1 month ago
Springfield, Illinois, United States eTeam Inc Full timeJob Summary: eTeam Inc is seeking a highly skilled and motivated Help Desk Specialist 2 to join our team. As a Help Desk Specialist 2, you will be responsible for providing exceptional customer service and technical support to our clients in a fast-paced and dynamic environment. Key Responsibilities: Incident Resolution: Respond to and resolve technical...
-
Front Desk Representative
2 weeks ago
Springfield, Illinois, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Provide attentive and courteous service to guests during check-in, throughout...
-
Senior IT Support Specialist
4 weeks ago
Springfield, Illinois, United States V2X Full timeJob DescriptionOverviewV2X is a leading provider of innovative solutions that integrate physical and digital infrastructure to enhance security, streamline logistics, and improve readiness. As a Senior Service Desk Specialist, you will be part of a team that supports our government customer based in Springfield, VA, and requires an active Top Secret/SCI...
-
Bodywork Specialist
2 weeks ago
Springfield, Illinois, United States Massage Envy Full timeUnlock Your Potential as a Bodywork SpecialistAre you ready to take your bodywork skills to the next level? At Massage Envy Springfield, we're seeking a talented Bodywork Specialist to join our team. As a Bodywork Specialist, you'll have the opportunity to combine your skills with massage expertise to help clients improve flexibility, mobility, and...
-
IT Support Specialist
1 month ago
Springfield, Illinois, United States Smartech Full timeJob Summary:Smartech is seeking a highly motivated and experienced IT Support Specialist to join our team as a Technical Field Service Representative. As a key member of our field service team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key...
-
Front Desk Representative
2 weeks ago
Springfield, Illinois, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Key Responsibilities:Register guests and process check-ins and...
-
Tier I Service Desk Specialist
2 days ago
Springfield, Illinois, United States Dunhill Professional Search Full timeJob Description:As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary role will be to receive and respond to customer inquiries, issues, and requests in a timely and professional manner.Key Responsibilities:Provide technical support and troubleshooting for routine...
-
Front Desk Associate
2 weeks ago
Springfield, Illinois, United States Highgate Hotels Full timeFront Office Agent Job DescriptionHighgate Hotels is seeking a skilled Front Office Agent to provide exceptional service to our guests. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide attentive and courteous service to guests during check-in,...