Sr. Manager, IT Endpoint Solutions

4 days ago

Miami, Florida, United States University of Miami Full time

Job Summary:

The University of Miami Health System, UHealth, Information Technology Department is seeking a highly skilled Sr. Manager, IT Endpoint Solutions to lead a team in designing, implementing, and optimizing endpoint solutions for the organization's endpoint infrastructure.

This individual will oversee the management of endpoint devices, including desktops, laptops, mobile devices, and IoT devices, while implementing and maintaining endpoint security measures.

The Sr. Manager will collaborate with cross-functional teams to develop and implement endpoint management strategies, policies, and procedures, ensuring alignment with business objectives and compliance requirements.

Key Responsibilities:

  • Lead a team of endpoint solutions engineers to design, implement, and support endpoint infrastructure across the organization.
  • Develop and implement endpoint security strategies, policies, and procedures to mitigate security risks and ensure compliance with regulatory requirements.
  • Oversee the management and maintenance of endpoint devices, including desktops, laptops, mobile devices, and IoT devices.
  • Evaluate, recommend, and implement endpoint security solutions, including antivirus software, endpoint detection and response (EDR) tools, and endpoint management platforms.
  • Collaborate with cross-functional teams to integrate endpoint solutions with other security and IT systems, such as network security, identity and access management, and security information and event management (SIEM) systems.
  • Define and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of endpoint security solutions.
  • Conduct regular security assessments and audits of endpoint infrastructure to identify vulnerabilities and areas for improvement.
  • Lead incident response efforts related to endpoint security incidents, including investigation, containment, and remediation.
  • Stay current with industry trends, emerging threats, and best practices in endpoint security, and recommend proactive measures to enhance security posture.
  • Provide leadership, guidance, and mentorship to the endpoint solutions team, including performance management and professional development.
  • Collaborate with procurement and vendor management teams to evaluate and select endpoint security vendors and solutions.
  • Develop and manage the endpoint security budget, including forecasting, planning, and tracking expenses.
  • Develop and maintain documentation, standards, and procedures for endpoint security operations and support.
  • Communicate effectively with stakeholders, including senior management, IT teams, and end users, to provide updates on endpoint security initiatives, projects, and incidents.
  • Establish and continuously assess the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Department Specific Functions:

  • Manage and lead the Help Desk team, including training, coordinating work schedules/coverage.
  • Develop and implement standard operating procedures and policies for the team.
  • Oversee the day-to-day operations of the Help Desk, including prioritizing and delegating tasks.
  • Monitor Help Desk metrics to ensure that service level agreements (SLAs) are met.
  • Ensure that Help Desk staff provide timely and effective support.
  • Implement and maintain ITIL (Information Technology Infrastructure Library) best practices.
  • Work closely with other IT teams to ensure that issues are resolved quickly and efficiently.
  • Participate in the development and implementation of new IT projects.
  • Provide training and support to end-users as needed.
  • Monitor industry trends and evaluate new technologies to identify opportunities for improvement.

Qualifications:

  • Bachelor's degree in a relevant field.
  • ITIL Foundation certification is a plus.
  • Minimum 5 years of experience in an IT support role, with at least 3 years in a leadership or managerial position preferred.
  • Experience with ServiceNow (or other similar IT Service Management platforms) preferred.
  • Knowledge of ITIL best practices preferred.
  • Experience in managing remote teams preferred.
  • Prior experience in the industry or sector (such as healthcare, finance or government) preferred.
  • Ability to manage multiple priorities and meet deadlines.
  • Knowledge of business and management principles.
  • Ability to direct, manage, implement, and evaluate department operations.
  • Ability to establish department goals, and objectives that support the strategic plan.
  • Ability to effectively plan, delegate and/or supervise the work of others.
  • Ability to lead, motivate, develop, and train others.

About the University of Miami:

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Type: Full-time

Pay Grade: H15

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