Senior Manager, IT Endpoint Solutions Expert

2 days ago

Miami, Florida, United States University of Miami Full time
Job Summary

We are seeking a highly skilled and experienced Senior Manager, IT Endpoint Solutions Expert to lead our endpoint solutions team. The ideal candidate will have a strong background in IT and endpoint security, with a proven track record of designing, implementing, and optimizing endpoint solutions to ensure the security, performance, and efficiency of our organization's endpoint infrastructure.

Key Responsibilities
  • Lead a team of endpoint solutions engineers to design, implement, and support endpoint infrastructure across the organization.
  • Develop and implement endpoint security strategies, policies, and procedures to mitigate security risks and ensure compliance with regulatory requirements.
  • Oversee the management and maintenance of endpoint devices, including desktops, laptops, mobile devices, and IoT devices.
  • Evaluate, recommend, and implement endpoint security solutions, including antivirus software, endpoint detection and response (EDR) tools, and endpoint management platforms.
  • Collaborate with cross-functional teams to integrate endpoint solutions with other security and IT systems, such as network security, identity and access management, and security information and event management (SIEM) systems.
  • Define and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of endpoint security solutions.
  • Conduct regular security assessments and audits of endpoint infrastructure to identify vulnerabilities and areas for improvement.
  • Lead incident response efforts related to endpoint security incidents, including investigation, containment, and remediation.
  • Stay current with industry trends, emerging threats, and best practices in endpoint security, and recommend proactive measures to enhance security posture.
  • Provide leadership, guidance, and mentorship to the endpoint solutions team, including performance management and professional development.
  • Collaborate with procurement and vendor management teams to evaluate and select endpoint security vendors and solutions.
  • Develop and manage the endpoint security budget, including forecasting, planning, and tracking expenses.
  • Develop and maintain documentation, standards, and procedures for endpoint security operations and support.
  • Communicate effectively with stakeholders, including senior management, IT teams, and end users, to provide updates on endpoint security initiatives, projects, and incidents.
  • Establish and continuously assess the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Requirements
  • Bachelor's degree in a relevant field.
  • ITIL Foundation certification is a plus.
  • Minimum 5 years of experience in an IT support role, with at least 3 years in a leadership or managerial position preferred.
  • Experience with ServiceNow (or other similar IT Service Management platforms) preferred.
  • Knowledge of ITIL best practices preferred.
  • Experience in managing remote teams preferred.
  • Prior experience in the industry or sector (such as healthcare, finance or government) preferred.
  • Ability to manage multiple priorities and meet deadlines.
  • Knowledge of business and management principles.
  • Ability to direct, manage, implement, and evaluate department operations.
  • Ability to establish department goals, and objectives that support the strategic plan.
  • Ability to effectively plan, delegate and/or supervise the work of others.
  • Ability to lead, motivate, develop, and train others.

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