Automotive Service Representative

2 weeks ago

New London, Connecticut, United States Monro Inc. Full time
Job Description

At Monro Inc., we are looking for a highly motivated and customer-focused individual to join our team as a Guest Care Specialist. This is a key role in our organization, and we are seeking someone who is passionate about delivering exceptional guest service and helping our customers achieve their goals.

Responsibilities:
  • First point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assists in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follows all policies and procedures related to cash, credit, check, refund, and return policies.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understands and adheres to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Maintains an organized and neat guest waiting area.
  • Other duties as assigned.

Qualifications:
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.

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