Customer Service Ambassador
1 month ago
At Ambasador Tours & Travels, we're seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
About UsAmbasador Tours & Travels is a leading travel agency that specializes in providing customized travel solutions to our clients. We're committed to creating unforgettable travel experiences and delivering exceptional customer service.
Job OverviewAs a Customer Service Representative, you'll be responsible for providing excellent customer service to our clients. You'll serve as the main point of contact for our customers and handle their inquiries, resolve issues, and ensure their overall satisfaction.
Key Responsibilities- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Listen to customers' concerns and provide appropriate solutions
- Maintain a high level of product and service knowledge to effectively assist customers
- Process bookings, changes, and cancellations accurately and efficiently
- Collaborate with other departments to resolve customer issues and improve the overall customer experience
- Keep accurate records of customer interactions and transactions
- Follow up with customers to ensure their satisfaction and address any additional needs
- Handle customer complaints and escalate to the appropriate channels when necessary
- Provide feedback to the management team on customer trends and concerns
- Continuously strive to improve customer service by identifying areas for improvement and implementing effective solutions
- High school diploma or equivalent; college degree preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in Microsoft Office and customer service software
- Knowledge of travel booking systems is a plus
- Ability to work flexible hours, including weekends and holidays if needed
We offer a competitive salary and benefits package, opportunities for growth and career advancement, a collaborative and supportive work environment, employee discounts on travel and vacation packages, and ongoing training and development opportunities.
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