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Field Engineer 3

2 months ago

Jersey City, New Jersey, United States ThreePDS Inc. Full time
Job Title: Field Engineer 3

ThreePDS Inc. is seeking a skilled Field Engineer 3 to join our team. As a Field Engineer 3, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products at customer sites and/or depot locations.

Key Responsibilities:
  • Provides support for software, hardware, and networking support for desktops, laptops, and servers
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers, and peripherals
  • Supports network products from operational and maintenance perspectives
  • Tests and certifies PCs, networks, servers, and client-approved applications
  • Provides follow-up on problems or escalation
  • Maintains a high degree of professionalism in actions, demeanor, and dress
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Requirements:
  • Desktop/Laptop Repair experience
  • Laptop/Desktop server experience
  • Customer Facing Service experience
  • Windows 10/11 skills
  • MAC skills
Work Environment:

This is a non-driving position with onsite work required.

The ideal candidate will have a strong background in computer systems and networking, with excellent problem-solving skills and the ability to work independently.

We offer a competitive salary and benefits package to the successful candidate.