Field Support Specialist

5 days ago


Jersey City, New Jersey, United States Optum Full time
Optum Field Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Key Responsibilities:
  • Deliver effective technical support by delivering solutions to both technical and clinical end-users
  • Support a wide range of technologies, including network, topology, servers, hardware, clients, Windows operating systems, IT, domains management, performance, storage and SQL
  • Investigate complex system and application issues related to our product backend modules
  • Work with Development, QA, Product Management, and Regulation groups to assess and execute required advanced activities on the overall product line
  • Manage high-priority escalations with internal and external stakeholders
  • Take ownership of advanced technical issues and engage Development groups as needed
Requirements:
  • High School Diploma (or higher)
  • 5+ years experience providing technical support to product support teams, field engineers, and technicians
  • 3+ years work experience with Change Healthcare Cardiology CPACS Products, including HL7, DICOM processing, and PACS/RIS/HIS systems
  • 2+ years of IT experience - AD, Network Troubleshooting, Windows servers, FWs, etc.
  • 2+ years of experience with SQL
Preferred Qualifications:
  • Bachelor's degree or equivalent education in diagnosing and troubleshooting software and/or customer service on computer systems
  • Experience with Storage (SAN, NAS) and Images Archive
  • Familiarity with API, reading XML and JSON files
  • Experience with debugging, troubleshooting, and reproducing issues in a lab environment

At Optum, we believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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