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Customer Service Representative

1 month ago

Torrance, California, United States Neal Bracewell - State Farm Agent Full time

Are you a highly organized and detail-oriented individual looking for a challenging role in the insurance industry? We are seeking a dynamic Customer Service Representative to join our team at Neal Bracewell - State Farm Agent.

As a key member of our team, you will be responsible for providing exceptional customer service, managing appointment scheduling, and handling incoming inquiries. You will also engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.

Responsibilities:

  • Greet clients warmly in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling and office communications.
  • Assist in handling incoming inquiries and maintaining customer records.
  • Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
  • Provide excellent customer service and follow up on client needs.
  • Support the team with various administrative tasks and projects.
Qualifications:
  • Previous experience in a customer service or receptionist role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Comfortable with engaging in sales conversations.
  • Basic computer skills, including Microsoft Office and CRM systems.
Compensation: $40,000 - $55,000 per year.

We are located in Torrance, CA and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.