Customer Service ServiceMax Administrator
1 month ago
Rapiscan Systems is a leading provider of detection technology, offering cargo and vehicle inspection systems and services for various industries. We are seeking a highly skilled Customer Service ServiceMax Administrator to join our team.
Key Responsibilities:- Configure, maintain, and optimize the ServiceMax system to support efficient field service delivery and enhance customer satisfaction.
- Ensure Rapiscan Systems standards are adhered to and executed consistently with company direction.
- Develop and implement effective solutions to improve business operations and customer experience.
- Strong understanding of the ServiceMax platform, including configuration, customization, and administration.
- Familiarity with Salesforce and ability to integrate ServiceMax with other systems and tools.
- Excellent technical proficiency, problem-solving skills, and ability to analyze business needs.
- Effective communication and collaboration skills, with the ability to work with cross-functional teams.
- Relevant certifications, such as ServiceMax Administrator Certification, are a plus.
- Associates degree required; years of experience may substitute in lieu of degree.
- 5+ years of experience using Salesforce and/or ServiceMax desired.
- Customer interface and communication skills, both verbal and written, are essential.
- Ability to work overtime, non-standard hours, and travel as required.
Rapiscan Systems offers a competitive salary and benefits package. Please review our benefits here: Life at OSI. Salaries are based on candidate experience and qualifications, as well as market and business considerations.
OSI Systems, Inc. and its subsidiaries are equal opportunity employers and welcome applications from diverse candidates. EEO is the Law.
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