Customer Service ServiceMax System Administrator

4 days ago


Torrance, California, United States Rapiscan Full time
Job Description

Rapiscan Systems is a leading provider of detection technology, offering cargo and vehicle inspection systems and services to help customers combat terrorism, drug smuggling, and trade fraud.

We are seeking a highly skilled Customer Service ServiceMax Administrator to join our team. This individual will be responsible for configuring, maintaining, and optimizing the ServiceMax system to support the efficient delivery of field services, enhance customer satisfaction, and improve overall business operations.

Key Responsibilities
  • Technical Proficiency: Experience with ServiceMax, including configuration, customization, and administration. Familiarity with Salesforce and ability to integrate ServiceMax with other systems and tools.
  • System Configuration and Maintenance: Customization of ServiceMax to meet business requirements, user management, data management, and handling data imports and exports.
  • Business Process Understanding: Knowledge of field service operations, workflows, and best practices. Ability to analyze business needs and translate them into system configurations.
  • Communication and Collaboration: Effective communication with end-users, stakeholders, and cross-functional teams. Providing training and support to ServiceMax users.
Requirements
  • Associates degree required. Years of experience may substitute in lieu of degree.
  • 5+ years experience using Sales Force and/or Service Max desired.
  • ServiceMax Administrator Certification preferred. Relevant Salesforce certifications a plus.
  • Customer interface and communication skills, both verbal and written, are a must.
  • Ability to effectively use Microsoft office products such as Word and Excel.
  • Willingness to work overtime as requested and non-standard hours, including weekends and holidays.
  • Must be a team player with ability to work under pressure in a fast-paced environment with minimal oversight.
  • Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required.
  • Experience in planning and managing projects is essential.
  • Must be capable of lifting 50 pounds.

Please review our benefits here: Life at OSI



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