Digital Transformation Specialist

1 day ago


Boston, Massachusetts, United States Fidelity Investments Full time
About the Role

We are seeking a highly skilled Digital Transformation Specialist to join our Digital Workplace team at Fidelity Investments. As a key member of our team, you will play a critical role in driving innovative digital experiences and ensuring our associates have the right digital tools, training, and support to excel in their roles.

Key Responsibilities
  • Develop and execute change management strategies to maximize adoption and minimize resistance to new technologies and business processes.
  • Provide strategic consultation and lead the deployment of large-scale technical product rollouts, building digital strategy and shaping change management approaches.
  • Assist with associate engagement, organizational change management, strategic planning, and the development of technical change management communications.
  • Develop strategies to accelerate adoption, enhance utilization, and improve proficiency in using Enterprise Technology products.
  • Build associate personas and journey maps to assess the impact of change and identify risk mitigation tactics.
  • Draft, advise, and review content for organizational change management communications and product updates.
  • Provide technical consultation on executive presentations and guide messaging across various communication channels.
Requirements
  • College degree required, MBA a plus.
  • Experience or certification in deployment of large-scale technical product rollouts and change management.
  • 3 plus years of experience in digital strategy and process improvement involving technology.
  • Exceptional writing, storytelling, and verbal communication skills specifically for technical change management.
  • Strong problem-solving skills with the ability to propose and implement effective solutions to technical issues.
  • Experience building and revising SharePoint content, Content Management Tools (CMT), and PowerPoint.
  • Self-motivated and capable of working autonomously while effectively collaborating with colleagues.
  • Detail-oriented and capable of handling multiple priorities under tight deadlines.
  • Strong business acumen with an understanding of organizational complexity and technology-related challenges.
  • Experience leading teams through technology changes and inspiring associates to adopt new ways of working.
  • Comfortable navigating a corporate environment, adept at gathering necessary information and technical requirements, and sensitive to cultural nuances.
  • Proven ability to work with all levels of the organization, especially with senior leaders, to champion and apply best practices.
  • Familiarity with agile methodology, product management, and phases of the product lifecycle and implementation.
  • Excellent consultation, communication, and coaching skills.
About Fidelity Investments

Fidelity Investments is a leading financial services company that offers a range of investment products and services to individuals, institutions, and financial intermediaries. Our company is committed to helping our customers achieve their financial goals and live their best lives.

We offer a dynamic and collaborative work environment that fosters innovation, creativity, and growth. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.

At Fidelity Investments, we value diversity, equity, and inclusion and are committed to creating a workplace that is inclusive and respectful of all employees. We believe that a diverse and inclusive workplace is essential to our success and are committed to attracting, retaining, and developing a talented and diverse workforce.



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