Membership Support Representative

3 weeks ago


Oklahoma City, Oklahoma, United States Costco Full time
Job Description: Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Costco. As a key member of our service team, you will be responsible for providing exceptional service to our members via inbound calls and chat. Your goal is to resolve issues efficiently while ensuring a positive experience for each interaction.

**Estimated Salary:** $55,000 - $75,000 per year (depending on location)

This role requires strong communication skills, the ability to work in a fast-paced environment, and a commitment to delivering excellent customer service. If you have a passion for helping others and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

About the Role:

As a Customer Service Representative, you will:
• Respond to member inquiries via phone and chat
• Resolve membership issues, product information, and safety questions
• Provide support with membership and billing, Executive Rewards questions, and record member suggestions and feedback
• Utilize multiple systems simultaneously to deliver exceptional member service

Skills and Qualifications:

• High school diploma or equivalent required
• 1-2 years of customer service experience preferred
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment

Benefits:

We offer a comprehensive benefits package, including paid time off, health insurance, retirement plan, and more. Our goal is to provide a supportive work environment that allows our employees to thrive both personally and professionally.

What We Offer:

• Competitive salary and bonus structure
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Comprehensive benefits package

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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