HBC/General Merchandising Manager
1 week ago
The Health and Beauty/General Merchandise Manager plays a pivotal role in delivering exceptional customer experiences and driving business growth at Balls Food Stores. This leadership position oversees all aspects of the HBC/GM team, fostering a culture of operational excellence, teamwork, and customer satisfaction.
Key Responsibilities- Team Leadership: Provide strategic guidance and supervision to team members, promoting a positive and motivating work environment that encourages cooperation and high morale.
- Operational Excellence: Develop and implement effective strategies to achieve operational excellence within the HBC/GM department, ensuring seamless execution of daily tasks and activities.
- Goal Setting and Achievement: Clearly communicate departmental goals and objectives, then implement plans to reach those goals, driving business growth and customer satisfaction.
- Customer Service: Ensure that customers receive exceptional service, answering questions and resolving complaints in a professional and courteous manner.
- Inventory Management: Practice effective inventory management, counting and verifying merchandise against invoices, inspecting deliveries for shortages, damages, and quality issues.
- Knowledge and Expertise: Stay knowledgeable about departmental products and services, providing accurate and helpful information to customers.
- Conflict Resolution: Resolve customer complaints in a professional manner, recognizing when to involve store management team members.
- Company Vision: Demonstrate a clear understanding and implementation of the Balls Food Stores Vision Statement.
- Experience: Minimum of one year of previous experience in an HBC/GM operations position is required.
- Physical Demands: Ability to reach overhead with both arms up to 84 inches, twist at the waist, and lift objects with both hands weighing up to 30 lbs.
- Physical Abilities: Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 40 lbs; standing and walking for long periods on tile, asphalt, concrete, or other hard surfaces; occasionally lifting and carrying up to 60 lbs; bending and squatting, at times all the way to floor level; climbing a ladder, possibly up to 15ft.
- Career Opportunities
- Paid Vacations
- Holiday Pay
- Teammate Discount
- Referral Bonus
- Medical/Prescription/Dental/Vision Insurance
- 401(k) Retirement Plan
- Tuition Reimbursement
- Drug Free Workplace/EOE
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