NCC Support Specialist

1 week ago


El Dorado, Arkansas, United States Murphy Oil Full time

Position Overview:

The National Contact Center Agent will serve as a vital resource for Murphy Oil locations seeking assistance with various technical and mechanical challenges. This role involves managing incoming calls, diagnosing issues, documenting service requests, and liaising with vendors and internal departments to ensure effective solutions. Swift resolution of inquiries is essential to uphold customer satisfaction and mitigate potential sales impacts.

Key Responsibilities:

  • Respond to inquiries from locations and vendors, assess issues, provide guidance, or escalate as necessary.
  • Maintain accurate records and process service tickets.
  • Evaluate the need for technician dispatch to site locations to enhance operational efficiency.
  • Quickly assess technical problems at locations to reduce downtime and protect sales.
  • Work collaboratively with team members to resolve issues effectively.
  • Engage with operations and store staff to escalate critical issues when required.
  • Coordinate with vendors for maintenance and repair services as needed.
  • Carry out additional related tasks as assigned.

Qualifications:

Successful candidates will demonstrate the ability to perform each essential duty effectively. A high school diploma or GED is required, along with specialized training and relevant experience.



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