Computer Support Specialist

1 week ago

Denver, Colorado, United States hdr Full time

Position Overview
As an integral part of HDR, the IT Support Specialist plays a crucial role in fostering a collaborative and inclusive workplace. Our employee-owners are dedicated to creating an environment where every individual is respected and valued, empowering them to contribute their unique perspectives and innovative ideas.

Key Responsibilities
In the capacity of IT Support Specialist, your contributions will include:

  • Leveraging technology to meet business requirements and overcome challenges.
  • Guiding staff to optimize their use of computing resources effectively.
  • Combining extensive IT knowledge with a strong commitment to outstanding customer service.
  • Engaging in organization-wide IT projects and initiatives.
  • Diagnosing and resolving hardware, software, and user-related issues.
  • Providing advanced troubleshooting for complex IT challenges.
  • Supporting various software applications.
  • Delivering desk-side training for enterprise applications upon request.
  • Managing hardware and software requisitions as directed.
  • Offering hardware support, including printer and printing assistance.
  • Assisting the IT Support team with inventory management of desktops, laptops, printers, and other hardware assets.
  • Contributing to software inventory management as needed.
  • Coordinating local office communication regarding technical support topics.
  • Understanding client business needs and aligning technology solutions accordingly.
  • Collaborating with Systems Administrators on IT infrastructure processes.
  • Performing additional duties as required.

Preferred Qualifications
  • Familiarity with MicroStation, AutoCAD, ProjectWise, and/or GIS.
  • Willingness to travel as necessary.

Required Qualifications
  • Associate's degree in Computer Science or a related field, or equivalent experience.
  • A minimum of one year of experience in technical support for PCs, networks, and servers.
  • Strong knowledge of personal computers and peripherals.
  • Experience in systems operations and maintenance.
  • Proficiency in Windows 7/10/365 and Windows Server 2003/2008/2012.
  • Familiarity with Microsoft Office applications.
  • Exceptional client service, interpersonal, and communication skills.
  • Ability to manage multiple tasks and deadlines with minimal supervision.

Our Commitment
At HDR, we believe in the power of diversity and inclusion. Our Employee Network Groups foster a sense of belonging and support, allowing every employee to engage and contribute meaningfully. We offer a comprehensive benefits package that supports employee health, ownership, and success, including medical, dental, vision, disability insurance, paid time off, and a retirement savings plan with employer matching.

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