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Title Settlement Specialist

2 months ago

Phoenix, Arizona, United States Redfin Full time

About Us:
Title Forward, a subsidiary of Redfin, is a dynamic group of technology and real estate innovators. Our goal is to revolutionize the title and settlement sector, ensuring a smooth, transparent, and enjoyable experience for all parties involved in real estate transactions. We are assembling a team of driven and skilled professionals to integrate technology with exceptional customer service and expertise to create a modern national title agency.

The Role:
As a Closing Advisor, you will serve as the primary liaison for clients and real estate professionals throughout the transaction process.

Key Responsibilities:

  • Engage and communicate with all stakeholders involved in the settlement process.
  • Act as the main contact for buyers, sellers, and agents.
  • Oversee each file from initiation to completion, ensuring all team members fulfill their responsibilities.
  • Maintain organization and ensure all contractual obligations are satisfied.
  • Gather essential information from clients and agents to facilitate title clearance.
  • Deliver exceptional customer service and title expertise to enhance the client experience, guiding them through each phase of the closing process.
  • Respond to inquiries on our main phone line, clarifying title quotes, title insurance, and the settlement process for current and prospective clients.
  • Supervise title and closing activities for all residential projects in your designated market.
  • Manage assigned tasks for yourself and your support team.
  • Verify title clearance for assigned files prior to closing.
  • Collaborate with the support team to address title defects and review entity documents for adequacy.
  • Examine closing documents before and after closing to ensure accuracy and completeness.
  • Confirm that files are balanced before submission for funding.
  • Ensure that recording documents are complete and ready for submission post-closing.
  • Responsibilities may evolve as needed.
  • Management reserves the right to modify responsibilities at any time.
Qualifications:
  • Strong background in customer service.
  • Excellent written and verbal communication skills.
  • A minimum of 2 years of experience as an Escrow Officer is required.
  • Familiarity with Qualia, Tableau, and GSuite is advantageous.
  • Detail-oriented with the ability to stay organized in a fast-paced environment.
  • A unique blend of organization and attention to detail: you can manage overwhelming tasks and identify discrepancies efficiently.
  • Proficient in multitasking: capable of prioritizing in a rapidly changing environment while balancing workload to meet job demands and exceed client expectations.
  • Strong communication skills: concise and effective in delivering messages.
  • Tech-savvy: comfortable with technology and quick to learn new software.
  • A positive, collaborative, and humble attitude: we value hard work, camaraderie, and teamwork.
What We Offer:
  • An open and entrepreneurial environment that welcomes new ideas and fosters continuous improvement.
  • Competitive compensation packages.
  • Comprehensive benefits, including paid vacation, medical, dental, and vision insurance, fully paid family leave, and more.
  • A team of intelligent and enjoyable colleagues, along with a management team dedicated to your professional growth and success.
Equal Opportunity Employer:
Redfin is committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable law. We encourage individuals with criminal records to apply for employment consistent with fair chance acts.