Collections Specialist
1 month ago
Republic Services, Inc. is a leading provider of environmental services, offering a comprehensive range of products and services to customers across North America. Our mission is to partner with customers to create a more sustainable world.
Our StrategyWe focus on three key areas of growth: recycling and waste, environmental solutions, and sustainability innovation. Our integrated approach enables us to drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level.
Job SummaryThe Collections Specialist plays a critical role in performing a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. This includes contacting customers to bring accounts to a current status, reconciling and applying customer payments, and monitoring the status of delinquent accounts.
Key Responsibilities- Contact customers via phone, fax, email, or standard letter to bring accounts to a current status.
- Reconcile and apply customer payments posted on account.
- Monitor the status of delinquent accounts and take care to see high-priority tasks to completion.
- Research customer inquiries related to billing concerns and misapplied payments.
- Process payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
- Engage management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
- Accurately and concisely document actions taken on assigned accounts with the system application.
- Respond timely to requests and questions from other departments.
- High school diploma or GED.
- 2 years of collections or relevant experience required.
Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans, vision coverage, health care and dependent care spending accounts, short- and long-term disability, life insurance, accidental death & dismemberment insurance, employee and family assistance program, employee discount programs, retirement plan with a generous company match, and employee stock purchase plan.
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