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Debt Resolution Specialist

1 month ago

Phoenix, Arizona, United States Accelerated Debt Solutions (ADS) Full time
Job Overview

Accelerated Debt Solutions (ADS) is seeking a highly skilled Debt Resolution Specialist to join our team. As a key member of our team, you will play a crucial role in helping individuals and families overcome debt through personalized strategies and financial education.

Key Responsibilities:

  • Negotiate debt settlements directly with creditors on behalf of customers.
  • Analyze client financial situations and create strategies for debt resolution.
  • Explain the terms of settlement agreements to customers, ensuring clear understanding and customer approval.
  • Maintain detailed and accurate negotiations, agreements, and customer interaction records.
  • Act as a trusted advisor to customers, showing empathy and understanding of their financial situation.
  • Meet or exceed production goals, consistently contributing to revenue generation.
  • Ensure timely and efficient processing of all settlement-related documentation and contracts.

Requirements:

  • 2-3 years of experience in a high-volume call center or related environment.
  • Relevant roles: debt negotiation, customer service, subrogation/loss mitigation, claims adjusting, or collections.
  • Debt expertise: knowledge of debt settlement, consumer credit, and collection practices is a plus.
  • Skills: excellent communication and active listening skills, ability to de-escalate high-stress situations, proficiency with Microsoft Office, particularly Excel, strong organizational skills, self-motivation, and a sense of moral integrity.

What We Offer:

  • Competitive pay range: $20 - $23/hr (commensurate with experience) plus incentives.
  • Opportunities for growth and career advancement.
  • A positive, growth-oriented work environment where you can make a meaningful impact.

Equal Employment Opportunity:

ADS is an equal employment opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.