Shelter Operations Supervisor

2 weeks ago


Lakewood, Washington, United States Low Income Housing Institute Full time
Job Overview

The Shelter Operations Supervisor plays a crucial role in ensuring a secure and supportive environment for all shelter participants. This position involves overseeing daily activities within the shelter, collaborating closely with the Shelter Operations Manager and other team members to maintain a safe and welcoming atmosphere.

Key Responsibilities:

  • Maintain a safe, clean, and tranquil setting within the shelter.
  • Assist clients in completing necessary documentation for their stay. Monitor entry and exit of individuals, keeping accurate logs and incident reports.
  • Engage with local residents and manage donations effectively.
  • Provide a consistent on-site presence, offering assistance to program participants and enforcing shelter rules and policies.
  • Oversee safety, security, and cleanliness throughout the facility, contributing to a 24/7 staffing team.
  • Perform light maintenance and janitorial duties in common areas, including kitchens, bathrooms, and outdoor spaces.
  • Organize shelter meetings and delegate tasks to program participants.
  • Prepare vacant units for new arrivals, including maintenance and cleaning tasks.
  • Address participant inquiries and concerns promptly.
  • Communicate regularly with the Case Manager and Shelter Operations Manager regarding participant welfare and operational issues.
  • Respond to emergencies, maintaining readiness and performing regular safety checks.
  • Be capable of lifting at least 25 pounds.
  • Complete additional tasks as assigned.

Qualifications:

  • Ability to work independently with minimal supervision.
  • Experience in maintenance, customer service, or management is preferred.
  • Strong interpersonal skills, with a commitment to understanding diverse cultural and socioeconomic backgrounds.
  • Experience working with low-income populations is advantageous.
  • Excellent problem-solving and conflict resolution abilities.
  • Strong communication skills are essential.
  • Must successfully pass background checks and drug screening.

About the Organization:

The Low Income Housing Institute (LIHI) is dedicated to providing affordable housing solutions and supportive services to those in need. With a history of developing innovative approaches to combat homelessness, LIHI operates numerous housing units and programs aimed at fostering stability and community support for diverse populations.



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