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Customer Service Representative
2 months ago
At Vivid Seats, we're committed to delivering exceptional experiences for our fans and sellers. As a Customer Service Representative, you'll play a critical role in connecting our VIP customers to the events that excite them.
Key Responsibilities:- Maintain excellent customer experience with tone, empathy, confidence, and attention to detail.
- Develop and present solutions to fan issues efficiently and effectively.
- Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.
- Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
- Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.
- Work experience in customer service in retail or service-related industry.
- Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
- Excellent empathy, confidence, and patience.
- Written communication skills with an aptitude for grammar and spelling accuracy.
- Capable of multitasking in a fast-paced environment.
- Self-reliant and ability to work with minimum supervision.
- Research skills to troubleshoot customer issues.
- Willing to be flexible in work hours where needed.
- Genuine interest in live events, sports, and entertainment.
- The first 3 weeks of employment are Monday-Friday 8:30am-5:00pm for training. Training is paid.
- Schedule: 3:30pm-12:00am with Monday and Wednesday off.
- Hybrid model, not fully remote. 3 days in office and 2 days at home.
- $40,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
- Any hours worked over 40/week are overtime eligible.
- See your favorite live events and performers on us.
- Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space.
- Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
- Earn additional income through bonus incentives.
- Save for your future through 401K Matching.
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
