Customer Service Representative

3 weeks ago


Lititz, Pennsylvania, United States Demme Learning Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Demme Learning. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Manage customer inquiries and issues via phone, email, and chat
  • Provide accurate and complete information to customers
  • Process customer orders and returns
  • Collaborate with internal teams to resolve complex customer issues
  • Participate in ongoing training and education to improve customer service skills

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficiency in Google Workspace and HubSpot

Preferred Qualifications:

  • Teaching experience or knowledge of Demme Learning products
  • Ability to speak Spanish

Work Environment:

This is a remote work opportunity. The successful candidate will be required to work from home and have a dedicated workspace.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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