Customer Service Representative

5 days ago


North Berwick, Maine, United States The Salvation Army USA Central Territory Full time

Job Summary:

The Salvation Army USA Central Territory is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and handling cash transactions with accuracy.

Key Responsibilities:

  • Provide excellent customer service to our shoppers and donors, ensuring a positive shopping experience.
  • Maintain a clean and well-organized store environment, including the cash register area and surrounding areas.
  • Accurately manage personal cash drawer, opening, closing, and balancing, adhering to all Salvation Army money handling procedures.
  • Work to understand the Point of Sales system and complete sales effectively and efficiently, with proficiency obtained within 3 months of employment.
  • Maintain a friendly demeanor, greeting customers and offering assistance as needed.
  • Follow all Salvation Army policies regarding the sale of merchandise.
  • Keep floor stocked and put new merchandise out, working to meet production goals for the store each day as needed.
  • Be available for a flexible schedule.

Requirements:

  • High School Diploma or currently pursuing.
  • Ability to speak, write, and understand English in a manner sufficient for effective communication with customers, management, and coworkers.
  • Basic computer skills, including but not limited to the use of the Point of Sales System, the payroll program, and all other programs or systems adopted by The Salvation Army USA Central Territory.
  • Ability to give change accurately.
  • Physical ability to stand, use hands, handle, or feel, and hear or talk, with occasional lifting and/or moving of up to 100 pounds.

Working Conditions:

The work environment for this position is a store environment with a quiet to moderate noise level. The environment may be dusty and may experience temperature fluctuations based on weather. The employee is routinely exposed to outdoor weather. Full-Time or Part-Time position; will require weekend and evening hours.



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