Deposit Services Representative

2 days ago

Berwick, Maine, United States Partners Bank Full time
{"h2": "Deposit Services Representative I", "p": ["Department: Deposit Services
Reports to: Deposit Operations Manager
Supervises: None
Status: Non-Exempt / Full-Time On-site
Level: Level 4
Location: Sanford, ME
Must already be authorized to work in the United States. Relocation is not provided.
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for the Deposit Services Representative:
Assists other members of the Deposit Services Department with processing of daily work. Assumes other Deposit Services duties when there is an absence within the department. Provides internal and external support for all deposit account products. This person must be patient, able to research, problem-solve, handle a very busy atmosphere and have the ability to handle stressful situations and resolve customers issues and complaints. Must be able to meet daily deadlines.
Job Requirements for the Deposit Services Representative:
\u2022 One year of employment experience with Partners Bank or financial institution setting
\u2022 Familiar with Regulation E and Regulation CC
\u2022 Working knowledge of ACH
\u2022 Working knowledge of Partners Bank products and services
\u2022 Excellent internal/external customer relations
\u2022 Must be organized with ability to multitask
\u2022 Must be a team player
Specific Job Functions for the Deposit Services Representative
\u2022 Process un-posted items, Charge Backs, Check adjustments, and check images in excess of $5,000 for endorsement and signature, stop payments, notice of holds, A9 Forms, ID Theft 911 Enrollments, ACH disputes.
\u2022 Processing Encoding/Listing Errors, IAT Transactions, review & redirect Incoming ACH Exception items.
\u2022 Process SSI Notification Requests, Deposit Verifications
\u2022 Respond effectively to customer inquiries in regard to fees and discrepancies and research requests
\u2022 Perform some Electronic Banking functions, including phone & email support, remote deposit capture, pin resets and limit controls. Willing to take on additional responsibilities.
\u2022 Cross train in Core Department to assist with their daily tasks.
\u2\u2022 Assist bank with new CD Listing Service program.
\u2022 Scanning documents into FDM Document Imaging system.
\u2022 Approve RegD exceptions and charge account accordingly.
\u2022 Monitor and research savings and Savings & DD Unposted General Ledger
\u2022 Research and mail exception statements and distribute in-house statements
\u2022 Track pending signatures for Stop Payments on checks
\u2022 Verify wires
\u2022 Responsible for placing holds on accounts for Large Dollar Notifications
\u2022 Assist with court subpoenas
\u2022 Print and mail afternoon reports
\u2022 Handle returned mail
\u2022 Process and file check orders
\u2022 This Job Description for the Deposit Services Representativedescribes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Our generous benefits are listed on our website:

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"]}

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