Customer Service Representative
4 weeks ago
Job Summary
This role is responsible for providing exceptional customer service and support to customers via phone, email, and other communication channels. The ideal candidate will have a strong customer-focused orientation, excellent listening and communication skills, and the ability to multi-task and manage multiple duties simultaneously.
Key Responsibilities
- Respond to customer inquiries and provide accurate information regarding product pricing, availability, and order tracking.
- Enter customer orders and follow up with customers to ensure timely processing.
- Assist customers with navigating the company website and provide product solutions to meet their needs.
- Process customer returns and credit requests in accordance with company guidelines.
- Identify opportunities to cross-sell and up-sell products to customers.
- Maintain current knowledge of company products and processes through training and other available resources.
Requirements
- High school diploma or equivalent with a minimum of three years of customer care experience.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Intermediate computer skills, including prior use of standard functions with word processing, spreadsheet, and email packages.
Preferred Qualifications
- Bachelor's degree in marketing, sales, finance, or other business-related field.
- Previous experience with SAP application and contact management (ACD) system.
Working Conditions
This role is based in a general office (call center) environment and requires regular sitting and data entry on a keyboard.
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